Frequently Asked Questions
About the product
What is a louvered pergola?
A louvered pergola has a roof made of adjustable aluminum slats (louvers) that rotate from fully open (letting sunlight and airflow through) to fully closed (forming a sealed waterproof ceiling). It gives you all the benefits of a roof when you want it, and none of the shade when you don't.
Which series should I choose?
Breeze — for small backyards and mild climates. Horizon — our most popular pick; great strength-to-price balance. Summit — for high-wind and heavy-snow regions. Apex — commercial-grade and luxury installations. Not sure? Email us for a personalized recommendation.
Does it really keep rain out when closed?
Yes. When the louvers rotate to the fully closed position, they overlap to form a sealed waterproof ceiling. Rainwater channels along built-in drainage grooves in the beams and flows down through concealed downspouts inside the posts — so the ground around your pergola stays clean and dry.
What is included?
Every FANCO pergola includes: the aluminum frame kit, louvered roof panels, perimeter LED lighting, mounting hardware, all installation tools, and illustrated instructions.
Buying & Shipping
How much is shipping?
Free to the contiguous 48 US states. Alaska, Hawaii, and international destinations — please contact us for a custom quote.
How long until it arrives?
30 to 40 business days from order confirmation. All duties and taxes are pre-paid via DDP shipping — no surprise fees.
Can I return it?
Yes. We offer a 100-day money-back guarantee. See our Refund Policy for details.
Installation & Warranty
Do I need a contractor?
Not required — most customers install with 2 to 3 people in a weekend. If you prefer professional install, expect $500 to $1,500 depending on region and size.
Do I need a permit?
Permit requirements vary by city and county. Most FANCO pergolas are treated as freestanding structures, but you should check your local building department before installing.
What is the warranty?
Structural warranty ranges from 3 to 15 years depending on series. See the Warranty page for full details.
Still have questions?
Email support@fancooutdoor.com — we respond within 1 business day.